Frequently Asked Questions

Yes. Client data is protected according to HIPAA standards for traditional therapy. All the messages between you and your client are secured and encrypted. Health Information (PHI) is protected through technical and administrative safeguards. See our Privacy Policy and Terms of Service.

Once you select your therapist and membership plan, you and your therapist will have a dedicated “session room” which is a private and secure place to communicate. In this room, you will be able to communicate with your therapist and write about yourself, ask questions, and discuss what is on your mind. Your therapist will read your messages, and respond at least one to two times per day.

You may message your therapist at any time, from anywhere, using any internet-connected device. Your session room is open 24/7 and since messaging is not in real-time, it doesn’t require scheduling an appointment. Instead, you may choose to write or to respond to your therapist whenever you want. You will get a notification by email when your therapist has sent you a message.

To have a text conversation with your therapist in real-time, and get an instant response and feedback, you will first need to schedule an appointment with your therapist. You may set up the appointment in your private session room. At the appropriate scheduled time, simply log in to your account to start typing and chatting with your therapist. Live sessions are 50 minutes.

To have a live video or audio session with your therapist in real-time, and get instant feedback, you will first need to schedule an appointment with your therapist. You may set up the appointment in your private session room. At the appropriate scheduled time, simply log in to your account and enter your session room. Your therapist will launch the video or audio call within our secure platform. Your device may ask you to accept the call and/or ask permission to access the camera and microphone features to begin communicating live with your therapist. If your device or bandwidth will not facilitate live video and audio, you will still be able to engage in live sessions via chat in your private session room. Live sessions are 50 minutes.